Shipping policy

Shipping Policy

Carryvero orders are currently fulfilled by our partner facilities in China and shipped to customers in the United States.

Processing and delivery
Orders are typically processed within 1–5 business days. Estimated transit time is 7–15 business days after dispatch, for an estimated total of 8–20 business days. These are estimates, not guarantees. Business days exclude carrier holidays. Customs processing, weather, peak periods and carrier disruptions may cause delays.

Shipping costs and destinations
We offer free standard shipping within the United States, with no additional handling fees. We currently ship to the United States only. Any applicable taxes are shown at checkout.

Tracking and separate parcels
We send tracking details when an order ships. Tracking may take time to show the first carrier scan. Multi-item orders may arrive in separate parcels, with no additional standard shipping charge.

Address changes and cancellations
Contact us as soon as possible to request a change or cancellation. We will try to help before dispatch; changes cannot be guaranteed after fulfillment begins. Please check your address at checkout.

Delivery issues
If your order has not arrived within its estimated delivery window, contact sales@stoneridgeleatherco.com. We will investigate with the carrier. For a confirmed lost shipment, we will arrange a replacement or full refund at your discretion. If tracking shows delivered but your parcel is missing, check the delivery location and with household members, then contact us promptly.

Returns
Contact us before sending any product back. Approved instructions are provided under our Return and Refund Policy. We do not charge restocking fees.

Contact
Email: sales@stoneridgeleatherco.com
Business address: 205 Wheatberry Hill Drive, Matthews, NC 28104, United States.
Our team is available Monday–Saturday, 9:00 AM–5:00 PM PST.